Complaints

Something wrong with your product? Tell us what happened.

How to contact us

Write to Seller contact details or the business address. Include information identifying the purchase, describe the issue and your requested remedy. Photos may help but are not mandatory. A receipt is not the only acceptable proof of purchase.

Your rights

Under Polish consumer law, the seller is liable for a lack of conformity that becomes apparent within two years of delivery. You may request repair or replacement. A price reduction or withdrawal is available in the circumstances provided by law, including a persisting defect after an attempted remedy or a sufficiently serious lack of conformity.

Repair or replacement must be free, within a reasonable time and without significant inconvenience. The seller covers necessary transport costs. We will arrange how the goods are provided.

Response within 14 days

We respond to a consumer complaint within 14 days of receipt; failure to respond within that period means acceptance under Polish law. This is separate from the 14-day right of withdrawal. Statutory conformity rights also apply to eligible sole traders. Mandatory consumer rights remain unaffected.

Seller

To be completed before sales open

Polish tax ID

To be completed before sales open

Business address

To be completed before sales open

Returns address

To be completed before sales open

Email

To be completed before sales open